Terms of Sale

1. Definitions

1. The terms used in these Regulations shall mean:

  1. The Owner, Seller, and Administrator of the inkluz.com Online Store is: Blue Moon II Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, at the address: ul. Stefana Okrzei 26/6, 03-710 Warszawa, NIP: 1133115435, REGON: 526940842, entered into the Register of Entrepreneurs of the National Court Register under the number: 0001069087, kept by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, with a share capital of PLN 50,000.00 fully paid up, represented by the Management Board of the company, in accordance with the representation rules disclosed in the National Court Register, hereinafter referred to in these Regulations as the "Seller".

  2. Store - an online sales service through which services are provided electronically, including primarily the presentation of Goods, placing orders, concluding Distance Contracts, conducted by the Seller at the internet address www.inkluz.com

  3. Goods – a movable item offered for sale by the Seller, being the subject of the Contract between the Customer and the Seller.

  4. Consumer - a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity.

  5. Entrepreneur with consumer rights - a natural person running a sole proprietorship who concludes a Contract with another entrepreneur directly related to that business activity, but this Contract is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by them as disclosed in the Central Register and Information on Economic Activity.

  6. Customer - a natural person with full legal capacity, a legal person, or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who intends to conclude or has concluded a contract for the provision of an electronic service or a Sales Contract.

  7. Distance Contract - A contract concluded with the Customer within an organized system for concluding distance contracts, through the Store, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to the moment the Contract is concluded.

  8. Regulations - these Regulations (Terms and Conditions).

  9. Contract - A contract for the sale of Goods concluded between the Customer and the Seller through the Store.

  10. Working day – any day from Monday to Friday, excluding public holidays.

  11. Civil Code – the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

  12. Act on Providing Services by Electronic Means – the Act of July 18, 2002 on providing services by electronic means.

  13. Force Majeure - defined as an external event, impossible to foresee (which also includes a low probability of its occurrence in a given situation) and impossible to prevent (not so much the phenomenon itself as its consequences), in particular fires, floods, earthquakes, volcanic eruptions, epidemic outbreaks, as well as general strikes, riots, warfare, terrorist acts, military coups. Also certain actions of state authorities, such as blockades of state borders or the introduction of export or import bans.

2. General Provisions

1. These Regulations define in particular the rules and conditions for using the Store, as well as the rights and obligations of the Seller and Customers.

2. The Seller conducts sales through the Store at the address www.inkluz.com

3. The Seller conducts sales in the territory of Poland.

4. Customers can communicate with the Seller in writing, electronically, or by phone (contact details as in point 1.1.1 of the Regulations), while orders are placed in accordance with the procedure provided for in point 6 of these Regulations. The Seller also enables contact through social channels such as the Facebook profile @https://www.facebook.com/SzlifierniaKamieniJubilerskoOzdobnychJubilerInkluz, Instagram profile @inkluz.jewelery, and Whatsapp at phone number +48 536 109 911. The Seller responds to sent inquiries from Monday to Friday from 9:00 to 17:00.

5. inf. The Seller declares that all reviews of the Goods disclosed on the Store's pages, as well as reviews published by the Seller in social media, come exclusively from Customers who purchased a product in the Store. Reviews from Customers are obtained by:

  1. Sending inquiries to Store Customers with a request to provide a review of the purchased Goods,

  2. An automatic request generated by Google Reviews and directed to the Customer's email address provided during the purchase,

6. The Seller, as a manufacturer within the meaning of Regulation (EU) 2023/988 of the European Parliament and of the Council on general product safety, amending Regulation (EU) 1025/2012 and Directive (EU) 2020/1828 and repealing Directive 2001/95/EC and Directive 87/357/EEC, declares that it meets the product safety requirements specified in this regulation. In the event that a risk of considering a product unsafe is identified after its introduction to the market, the Seller will take appropriate steps to recover the product and other necessary actions in this regard. In the event that a Consumer suspects that a product purchased from the Seller is dangerous or, for other reasons in their opinion, does not meet the requirements imposed by Regulation 2023/988 on general product safety, they are requested to contact the Seller at the address: info@inkluz.com, in order to initiate appropriate safety procedures.

7. The Seller, as a Distributor within the meaning of Regulation (EU) 2023/988 of the European Parliament and of the Council on general product safety, amending Regulation (EU) 1025/2012 and Directive (EU) 2020/1828 and repealing Directive 2001/95/EC and Directive 87/357/EEC, verifies the manufacturers or importers of Goods offered in the Store for compliance with the requirements of the aforementioned regulation, by potentially refusing to make available on the market products that in its opinion do not meet these requirements. In the event that a Consumer suspects that a product purchased from the Seller is dangerous or, for other reasons in their opinion, does not meet the requirements imposed by Regulation 2023/988 on general product safety, they are requested to contact the producer or importer of the product using the address details provided in the product offer or on the packaging. For other matters related to GPSR, you can contact the Seller at the address: info@inkluz.com.

8. The Seller, as an Importer within the meaning of Regulation (EU) 2023/988 of the European Parliament and of the Council on general product safety, amending Regulation (EU) 1025/2012 and Directive (EU) 2020/1828 and repealing Directive 2001/95/EC and Directive 87/357/EEC, verifies the manufacturers of Goods offered in the Store for compliance with the requirements of the aforementioned regulation, by potentially refusing to place on the market products that in its opinion do not meet these requirements, and informs other entities in the supply chain and national market surveillance authorities, through the Safety Business Gateway portal, if it finds that a dangerous product is on the market and ensures that appropriate actions are taken in this regard. In the event that a Consumer suspects that a product purchased from the Seller is dangerous or, for other reasons in their opinion, does not meet the requirements imposed by Regulation 2023/988 on general product safety, they are requested to contact the Seller at the address: info@inkluz.com, in order to initiate appropriate safety procedures.

3. Rules for Using the Store

1. Placing orders by the Customer for Goods is possible after providing the necessary personal and address data enabling the execution of the order.

2. To use the Store, including browsing the assortment and placing orders for Goods, it is necessary to meet the minimum technical requirements, such as:

  1. a computer, laptop, or other multimedia device connected to the Internet

  2. web browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari, Microsoft Edge - updated to the latest versions

  3. active electronic mail (e-mail) account

  4. enabling the storage of Cookies and Javascript in the web browser

  5. recommended minimum screen resolution: 1024x768

3. If the Customer uses computer equipment or software that does not meet the technical requirements listed in point 3.2 of the Regulations, the Service Provider does not guarantee the correct functioning of the Store and reserves that this may have a negative impact on the quality of services provided by it electronically.

4. The Customer is obliged to use the Store in a manner consistent with applicable laws, good customs, and the provisions of these Regulations. They are obliged in particular to:

  1. refrain from any activity that could affect the proper functioning of the Store, including in particular any interference with the content of the Store or its technical elements,

  2. not to provide and not to transmit Content prohibited by law, including in particular offensive or vulgar content, inciting violence or other actions contrary to the law or good customs, or which violate personal rights and other rights of third parties,

  3. use all content posted in the Store only for their own personal use,

  4. use the Store in a way that is not burdensome for other Customers and for the Seller,

  5. not to send and not to post unsolicited commercial information (spam) within the Store, in particular by not posting links or content promoting other or competitive websites,

  6. respect intellectual property rights and industrial property rights belonging to the Seller or third parties,

5. In the event of a breach of these Regulations by the Customer, in particular by breaching the provisions of point 3.4 of the Regulations, the Seller may deprive the Customer of the right to use the Store, as well as may limit access to its part or entirety, with immediate effect.

6. Information provided by the Customer in the course of placing an order should be true, up-to-date, and accurate. The Seller reserves the possibility of refusing to execute an order if the data provided makes the execution of the order impossible, in particular prevents the correct delivery of the Goods. Before refusing execution, the Seller will attempt to contact the Customer in order to establish the data enabling the execution of the order.

7. The Seller has the right to organize occasional promotions, the terms of which will be given each time on the Store's website. Promotions are not combinable unless the regulations of a given promotion state otherwise.

4. Electronic Services.

1. The Service Provider provides free and voluntary services electronically consisting of browsing information posted in the Store, adding User Content, providing a form enabling the placement of orders for Goods, using the contact form, as well as creating an account and a newsletter service.

2. The order form service consists of enabling Customers to place orders for Goods offered by the Seller through the Store, in accordance with the procedure provided for in point 5 of the Regulations. The service is provided free of charge and is of a one-off nature. The service terminates immediately after placing the order.

3. The newsletter service provides the possibility of signing up for the newsletter by checking the appropriate box on the Store's website. It is provided free of charge for an indefinite period. The Customer may, at any time and without giving a reason, resignation from receiving the newsletter by clicking the link to cancel the subscription in the content of the received emails. Detailed rules regarding the newsletter service are found in the dedicated regulations available on the Store's page.

4. The contact form service consists of sending a message to the Seller using the form placed on the Store's website. Resignation from the above service is possible at any time and consists of ceasing to send inquiries to the Seller.

5. The account service consists of enabling the creation of an account in the Store, and then its maintenance. It is provided free of charge for an indefinite period, on the terms described in point 5 of the Regulations.

6. The User Content sharing service consists of enabling users to publish Content in the Store, in accordance with the rules specified in points 14 and 15 of the Regulations. This service is provided free of charge and is of a one-off nature, ending immediately after each single publication of Content by the Customer.

7. The services indicated in point 4.1 are provided by the Service Provider 24 hours a day, 7 days a week.

8. The Service Provider makes every effort to ensure that the services provided are at the highest level, however, it does not exclude the possibility of temporary suspension of the Store's availability, in particular in the case of the need for maintenance, inspection, modernization, or expansion of the Store.

9. To the fullest extent permitted by law, the Service Provider is not responsible for disruptions in the provision of electronic services, including interruptions in the Store's functioning caused by Force Majeure, unauthorized actions of third parties, or incompatibility of the Store with the Customer's technical infrastructure.

10. Complaints regarding services provided electronically can be submitted in any form, using the contact details provided in point 1.1.1 of the Regulations. In the complaint, the Customer should provide their name and surname, correspondence address, and the type and date of occurrence of the irregularity related to the services provided by the Service Provider. Complaints will be considered by the Service Provider within 14 days.

5. Account Service.

1. To create an Account, the Customer is obliged to register. Registration is not, however, necessary to place an Order.

2. Registration takes place by completing and accepting the registration form made available on the Store's page.

3. The condition for registration is to express consent to the content of the Regulations and to read the content of the Privacy Policy, as well as to provide personal data in the registration form marked as mandatory, i.e., e-mail address and setting a password.

4. The set password must not be disclosed to third parties. In case of suspicion that a third party has come into possession of the password, the Customer should immediately attempt to reset the password and inform the Seller of the situation.

5. The contract for providing the Account service is concluded at the moment of correct completion of the registration process by the Customer.

6. Obtaining access to the Customer's Account panel is possible after completing in the login tab on the Store's page both: the login, which is the Customer's e-mail address, and the current password set by the Customer.

7. After logging into the Account, the Customer has access to:

  1. order history,

  2. Customer contact details,

  3. returns and complaints panel,

  4. shopping list (liked products).

8. The Account service is carried out for an indefinite period. The Customer may at any time and without giving a reason delete their Account by using the delete account option available in the Account panel. Furthermore, based on Art. 27 et seq. of the Act on Consumer Rights, the Customer may withdraw from the contract for providing the Account service without giving a reason, within 14 days from the date of its conclusion. Withdrawal from the aforementioned contract can be submitted in any form, using the contact details of the Seller (point 1.1.1 of the Regulations). The Seller deletes the Account immediately after the Customer uses the delete account option or after receiving the statement of withdrawal from the contract referred to in this paragraph.

9. Immediately after concluding the contract for providing the Account, the Account is created based on the data provided by the Customer in the registration process.

10. In the absence of providing the Customer with access to the Account immediately after concluding the contract for providing the Account, the Customer calls upon the Seller to immediately provide access to the Account service. In the event that the Seller does not provide the Customer with access to the Account service immediately after receiving the call referred to in the preceding sentence or within an additional, explicitly agreed upon by the parties period, the Customer may withdraw from the contract for providing the Account.

11. Regardless of the provisions of paragraph 10 above, in the absence of providing the Customer with access to the Account service, the Customer may withdraw from the contract for providing the Account service without prior calling upon the Seller to provide access to the Account, if at least one of the circumstances referred to in Art. 43 (j) para. 5 of the Act on Consumer Rights occurs.

12. If the password to the Account is forgotten or lost, the Customer should use the password reset functionality. The password change occurs at the request of the Customer - the Account owner, after confirming their identity, which takes place via an e-mail sent to the Customer's e-mail address.

13. If the Store's functionality allows it and the Customer decides to send any additional information or graphics that are not necessary for having an account in the Store, then they will be treated as User Content and point 14 and 15 of the Regulations will apply to them.

14. In the event that the Customer uses the Account in a manner contrary to the Regulations, the Seller may terminate the contract for providing the Account with the Customer with immediate effect. The termination referred to occurs by submitting a statement to the Customer by the Seller via electronic mail. The Seller deletes the Account immediately after the Customer receives the aforementioned statement. Deleting the Account does not affect the execution of Sales Contracts concluded between the Customer and the Seller before the date of account deletion.

6. Placing Orders

1. The Customer can purchase Goods by placing an order. The Customer places an order through the Store's website after providing the necessary personal and address data enabling the execution of the order.

2. Orders can be placed 24 hours a day, 7 days a week.

3. The Customer selects the Goods on sale at the time of placing the order, in accordance with their description and price and specifying their quantity. The Customer completes the order by taking subsequent technical steps aimed at placing the order based on the messages displayed to them and the information available in the Store.

4. During the placing of the order, up to the moment of pressing the "Buy and Pay" button, the Customer has the possibility of modifying the order, in particular regarding the choice of Goods and their quantity, and also has the possibility to enter a promo code, if the Seller has previously provided one.

5. After providing all necessary data by the Customer, a summary of the order will be displayed. The order summary will contain information regarding: the subject of the order, unit and total price of the ordered Goods, and the payment method.

6. In order to send the order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory, and click the "Buy and Pay" button.

7. The contract between the Customer and the Seller is concluded at the moment the confirmation of the order is sent by the Seller. The products offered in the store do not constitute an offer within the meaning of the provisions of the Civil Code, but an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

8. The Goods purchased by the Customer will be sent to the address provided during the ordering process with an invoice.

9. A receipt or invoice is issued for each order. It is delivered electronically to the e-mail address indicated in the order placement process. Acceptance of the Regulations also constitutes consent to sending (making available) bills and invoices in electronic form. Indicating the data for issuing an invoice in the form of a NIP number and a sole proprietorship company by the Customer means the expression of will to conclude the Sales Contract as an entrepreneur.

7. Price

1. The price of the Goods is given in Polish zlotys and includes the tax on goods and services (gross price).

2. The Seller reserves the right to make ongoing changes to the prices of the Goods. This entitlement does not affect the value of an order placed before the date of the price change.

3. The Seller allows for the reduction of the total amount to be paid by using the cart functionality called "enter code" at the stage of placing the order. This coupon automatically settles the value of the order before the Customer submits the "Buy and Pay" order.

4. The Seller does not use an algorithm that adjusts prices based on automated decision-making.

8. Payment and Order Fulfillment

1. Orders placed in the Store can be paid for:

  1. in advance - paid directly to the Seller's bank account through the Przelewy24 system (electronic transfer or card payment: Visa, Mastercard, Maestro),

  2. in advance - by traditional bank transfer to the Seller's bank account, account number: 28102031500000390201528637

2. Order fulfillment takes place within the time indicated on the Store's page and is counted from the moment the payment for the order is credited to the moment the shipment is sent to the Customer. the order is considered fulfilled upon dispatch of the order for shipping or preparation for personal pickup by the Customer or within the time indicated by the Seller in a private message.

3. The Seller is entitled to cancel the order in case the Customer fails to make full payment within 2 working days from the date the Customer receives confirmation of order placement (applies to traditional bank transfer payments). Cancellation of the order means that the Seller is released from the obligation to fulfill it.

4. The order fulfillment time may change for reasons beyond the Seller's control. In the event that fulfillment of the order is not possible within the time indicated when placing the order, the Seller will immediately notify the Customer and indicate a new, approximate fulfillment date. If the new date is not accepted by the Customer - they can withdraw from the Contract without incurring any costs.

9. Delivery

1. Delivery of ordered Goods takes place in the manner selected by the Customer from the options available during order placement. Delivery time is counted from the moment the shipment is sent by the Seller.

2. Ordered Goods are delivered through the suppliers indicated on the Store's page. The Seller offers free delivery within Poland, while available delivery options and the expected fulfillment time are indicated each time during order placement.

In case of withdrawal from the contract by the Customer (return of Goods), the Seller will deduct from the return amount the initial delivery costs incurred by the Seller.

3. Preparation and shipping times depend on the type of Goods ordered:

  1. Goods available on hand – usually sent within 3 working days from the conclusion of the contract,

  2. Goods requiring adjustment (e.g., size adjustment) – usually sent within 7 working days from the conclusion of the contract,

  3. Goods made to individual order (e.g., created in a configurator) – fulfillment time is set individually with the Customer and confirmed by e-mail or phone after placing the order.

4. In case of the need to extend the delivery time, the Customer will be immediately informed of this along with the new fulfillment date.

5. The Customer is obliged to provide a correct and accurate delivery address. In the event of providing incorrect or incomplete address data, the Seller is not responsible for delays or lack of delivery to the fullest extent permitted by law.

6. In case of choosing InPost Paczkomaty 24/7 as the form of delivery, the place of delivery of the Goods will be the parcel locker selected by the Customer during order placement.

7. The Seller enables personal pickup of the Goods after prior agreement of the date and place of pickup with the Customer.

10. Non-conformity of the Goods with the contract.

1. The Seller delivers Goods in accordance with the Contract. If the Goods are not in accordance with the Contract, the Seller is liable to the Consumer or Businessman with consumer rights for bringing them into conformity with the Contract based on the provisions of Chapter 5a of the Act on Consumer Rights.

2. The Seller, for a period of two years from the delivery of the Goods to the Consumer or Businessman with consumer rights, bears responsibility for the lack of conformity of the Goods with the Contract. Non-conformity with the Contract occurs if:

  1. the description, type, quantity, quality, completeness, and functionality of the Goods are inconsistent with the Contract,

  2. the Goods are not suitable for the specific purpose for which the Consumer or Businessman with consumer rights needs them, and of which purpose they notified the Seller at the latest at the time of concluding the Contract and which the Seller accepted,

  3. the Goods are not suitable for the purpose for which Goods of this type are usually used,

  4. the Goods do not provide the durability and safety that can be expected for this type of Goods, or are not present in a specific quantity,

  5. the Goods were not delivered with the packaging, accessories, and instructions that the Consumer or Businessman with consumer rights may reasonably expect to be provided,

  6. the Goods do not correspond to the pattern or sample made available before purchase,

  7. the lack of conformity of the Goods with the Contract results from improper mounting of the Goods, if

it was carried out by the Seller or under its responsibility, or improper mounting carried out by the Consumer or Businessman with consumer rights was the result of errors in the instructions provided by the Seller.

3. In case of non-conformity of the Goods with the Contract, the Consumer or Businessman with consumer rights has a claim against the Seller to bring it into conformity with the Contract by repairing or replacing the Goods with a new one. The Seller may make a replacement when the Consumer or Businessman with consumer rights demands repair, or may make a repair when the Consumer or Businessman with consumer rights demands replacement, or refuse to bring it into conformity with the Contract if bringing the Goods into conformity with the Contract in the manner chosen by the Consumer or Businessman with consumer rights is impossible or would require excessive costs for the Seller.

4. The Consumer or Businessman with consumer rights may demand a price reduction or withdraw from the Contract if:

  1. The Seller refused to bring the Goods into conformity with the Contract in accordance with para. 3 sentence 2 above,

  2. The Seller did not bring the Goods into conformity with the Contract within a reasonable time or bringing it into conformity with the Contract would involve excessive inconvenience for the Consumer or Businessman with consumer rights,

  3. The Seller did not pick up the Goods made available by the Consumer or Businessman with consumer rights,

  4. The Goods were mounted before the lack of conformity of the Goods with the Contract was revealed, and the Seller did not dismantle the Goods, or dismantled but did not remount them after repair or replacement, or did not commission these activities at its own expense,

  5. the lack of conformity of the Goods with the Contract remains, despite the fact that the Seller tried to bring the Goods into conformity with the Contract,

  6. the lack of conformity of the Goods with the Contract is significant enough to justify an immediate price reduction or withdrawal from the Contract, without first using the possibility of repair or replacement of the Goods,

  7. from the Seller's statement or circumstances it clearly follows that it will not bring the Goods into conformity with the Contract within a reasonable time or without excessive inconvenience for the Consumer or Businessman with consumer rights.

5. The Consumer or Businessman with consumer rights cannot withdraw from the Contract if the lack of conformity of the Goods with the Contract is insignificant. It is presumed that the lack of conformity of the Goods with the Contract is significant.

6. If the lack of conformity with the Contract concerns only some of the Goods delivered under the Contract, the Consumer or Businessman with consumer rights may withdraw from the Contract only in relation to those Goods, or in relation to other Goods acquired together with the Goods inconsistent with the Contract, if it cannot reasonably be expected that the Consumer or Businessman with consumer rights would agree to keep only the Goods consistent with the Contract.

7. A complaint in connection with the non-conformity of the Goods with the Contract can be submitted in any form, using the Seller's contact details, along with a description of the defect and proof of purchase.

8. The complaint report should contain in particular the following data: name and surname, address, order ID, transaction date, object and cause of the complaint, bank account number, and contact details.

9. The Consumer or Businessman with consumer rights will receive information about the method of considering the complaint within 14 days counted from the day following the day the Seller received information about the complaint. The Consumer or Businessman with consumer rights will be notified of the decision on the submitted complaint at the e-mail address indicated by them during the ordering process.

10. The Seller returns the amounts due as a result of using the right to a price reduction immediately, no later than within 14 days from the date of receiving the statement of price reduction. In case of withdrawal from the Contract, if the Seller has not proposed that it will pick up the Goods from the Consumer or Businessman with consumer rights itself, it may withhold the reimbursement of payments until it receives the Goods back or until proof of its return is provided, depending on which event occurs first.

11. Right to withdraw from the Contract

1. The Customer, being a Consumer as well as a Businessman with consumer rights, has the right to withdraw from the Contract within 14 days without giving a reason. The period for withdrawal from the Sale Contract begins from the moment the Goods are taken into possession by the Consumer or a third party indicated by the Consumer, other than the carrier.

2. The right to withdraw from the Contract does not apply to the Contract:

a. when the product is made to order, to the customer's specification. This also applies to changes made to jewelry sizes at the request of the customer.

3. The entitlement to withdraw from the Contract does not apply to entities conducting business activity, including professional activity, which within the framework of this activity and for its needs perform a purchase in the Store.

4. The Consumer or Businessman with consumer rights exercises the right to withdraw from the Contract by sending an appropriate statement in any form, including but not limited to the address of the Seller's registered office or via electronic mail to the e-mail address: info@inkluz.com . The Seller makes a withdrawal form available on the Store's pages, which the entitled Customer can use here.

5. The Seller immediately sends a confirmation of receipt of information about the withdrawal from the Contract to the e-mail address indicated by the Customer during the placement of the Order.

6. In case of withdrawal from the Contract, such a Contract is considered not concluded and the parties are obliged to return to each other what they mutually performed under it.

7. The Goods should be sent back by the Consumer or Businessman with consumer rights immediately. The cost of returning the Goods to the Seller is covered by the Consumer or Businessman with consumer rights.

8. The Consumer and Fisherman with consumer rights bear responsibility for the reduction in value of the Goods resulting from using it in a way extending beyond what is necessary to establish the character, characteristics, and functioning of the Goods. The scope of this responsibility is determined based on a comparison of the value of the new Goods with the value of the returned Goods, calculated according to the degree of wear.

9. The Seller, no later than within 14 days from the date of receiving the statement of withdrawal from the Sales Contract, returns all payments made, including the delivery cost of the Goods, subject to point 11.11 of these Regulations. The Seller has the right to withhold the reimbursement of payments until the return receipt of the Goods or until proof of its return is provided, depending on which event occurs first.

10. The return referred to above will be made using the same payment methods that were used in the original transaction.

11. If the Customer using the right to withdrawal chose a delivery method for the Goods other than the cheapest usual delivery method offered by the Seller, the Seller is not obliged to return the additional costs incurred by the Customer.

12. Out-of-court complaint handling and redress procedures

1. The Seller informs that a Customer who is a Consumer has the possibility to use out-of-court methods of pursuing claims and resolving disputes with the Seller.


2. The Consumer has, among others, the following possibilities to use out-of-court settlement of a dispute between the Consumer and the Seller:

  1. applying to the voivodeship inspector of the Trade Inspection, appropriate for the place where the Seller's business activity is performed, with a request to initiate proceedings for the out-of-court settlement of a dispute between the Consumer and the Seller in the mediation procedure (enabling the positions of the parties to be brought closer together in order to resolve the dispute by its parties) or conciliation (presenting the parties with a proposal for resolving the dispute);

  2. applying to the permanent arbitration court acting at the voivodeship inspector of the Trade Inspection, appropriate for the place where the Seller's business activity is performed, with a request to resolve a dispute resulting from the concluded Contract.

3. The Consumer can obtain free assistance regarding their rights and regarding the dispute between them and the Seller, among others, by applying to the county (municipal) Consumer Ombudsman or a social organization whose statutory tasks include the protection of Consumers (including the Consumer Federation, the Association of Polish Consumers). Information for Consumers, including information on the possibility of obtaining assistance and information on entities authorized for out-of-court dispute resolution (in particular Consumer Ombudsmen or Voivodeship Inspectorates of the Trade Inspection) are also available on the website of the President of the Office of Competition and Consumer Protection (uokik.gov.pl).

13. Personal Data Security

1. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Seller. Personal data are processed for the purposes, within the scope, and based on the rules indicated in the privacy policy.

2. Providing personal data is voluntary. Every person whose personal data is processed by the Seller has the right to inspect their content and the right to update and correct them.

3. Detailed rules for the collection, processing, and storage of personal data used for the purpose of fulfilling orders by the Seller have been described in the privacy policy, which is located on the website.

14. Publication, moderation of User Content and appeal procedure.

1. The Seller makes it possible to publish User Content on the Store's pages or within the functionality of the Store's teleinformatic system. The Seller is not obliged to accept the Content before its publication by the Customer, however, it reserves the right to their unplanned moderation and taking appropriate actions in accordance with the Regulations and applicable law.

2. Publication of User Content occurs in accordance with the rules described in the Regulations. It is forbidden to publish Content that is inconsistent with common laws, including in particular the Digital Services Act (DSA) and inconsistent with point 3.4 of these Regulations.

3. The Seller reserves the right to moderate User Content in order to eliminate materials that violate the law or the Regulations. During the moderation of Content, the Seller takes care of the protection of Customers' privacy and respects the provisions concerning personal data protection. In case of detecting Content inconsistent with the law or the Regulations, the Seller has the right to delete such Content.

4. The Seller ensures transparency of moderation actions, informing the Customer whose Content has been deleted about the moderation rules and the reasons for deleting the Content. The Seller indicates specific elements that were taken into account when making the decision. These elements may include, but are not limited to, breach of the Regulations, inconsistency with the law or good customs, and other relevant factors affecting the moderation decision, which will be described in the justification. Decisions regarding moderation will be based on objective criteria, taking into account compliance with laws or the Regulations.

5. The Customer whose Content has been deleted, or a third party reporting Content in accordance with the provisions of point 15 of the Regulations, has the right to file an appeal against the decision. The appeal can be filed in any form to the Seller's address details indicated in point 1.1.1 of the Regulations and should contain personal and contact data as well as a detailed justification of why, in the Customer's opinion, the Seller's decision is unjustified and should be changed.

6. The Seller confirms the receipt of the appeal to the email address indicated by the person filing the appeal. The Seller considers the appeal within 14 days of its receipt. The Seller ensures that appeals regarding User Content will not be considered in an automated way. Verification of the legitimacy of the appeal will be carried out by the Seller or appropriately trained personnel of the Seller, ensuring an individual approach to each case.

7. In case of a positive consideration of the appeal, the Seller immediately, i.e., no later than within 3 working days from considering the appeal, restores the deleted Content.

8. The Seller notes that User Content may be deleted in connection with a third-party report. In such a situation, the author of the Content deleted in this way is entitled to an appeal on the terms described in point 15 of the Regulations.

15. Reporting illegal or inconsistent with the Regulations Content by third parties.

1. Third parties have the right to report Content posted in the Store which, in their opinion, is inconsistent with the Regulations or applicable law, in particular the Digital Services Regulation (DSA).

2. Reports can be made in any form, e.g., by sending it to the Seller's address details placed in point 1.1.1 of the Regulations. The reporter provides their contact details (name and surname) and email address, unless the report concerns information covered by Directive 2011/93/EU on combating sexual abuse and sexual exploitation of children and child pornography,

3. The report should contain detailed information regarding the reported Content, an indication of the location of the reported Content in the Store, enabling its identification (including the URL at which the reported Content is located), and a justification of why the reporter considers it illegal or inconsistent with the Regulations. Additionally, the reporter is obliged to submit a statement confirming a good-faith belief of the person or entity making the report that the information and allegations contained therein are correct and complete, in accordance with Art. 16 para. 2 lit. d of the Digital Services Regulation (DSA).

4. The Seller confirms the receipt of the report to the email address indicated in the report and, if necessary, calls for completing deficiencies or sending additional documents confirming the truth of the reporter's claims. Failure to complete deficiencies or failure to send additional documents within 7 days of the call results in non-consideration of the report.

5. Reports will be considered based on objective criteria, taking into account compliance with laws and the Regulations. Additionally, they will not be considered in an automated way - verification of the legitimacy of the appeal will be carried out by the Seller or appropriately trained personnel of the Seller, ensuring an individual approach to each case.

6. A properly sent report is considered by the Seller within 14 days of its receipt and informs about the decision at the indicated email address. In case of a negative consideration of the report, the person reporting the Content is entitled to appeal the decision on the terms described in points 14.5 and 14.6 of the Regulations.

7. In case of a positively considered report, the Seller will delete the reported Content immediately, i.e., no later than within 3 days, and will notify the author of the Content of its deletion. The author of the Content will be entitled to an appeal on the terms described in points 14.5 and 14.6 of the Regulations. In case of a change of decision regarding the report being the result of an appeal by the author of the Content, the Seller will inform the reporter of the Content of this (along with the justification) at the email address indicated by them. The reporter of the content has the right to file an appeal against this decision on the terms described in points 14.5 and 14.6 of the Regulations.

16. Final Provisions.

1. Contracts in the Store are concluded in the Polish language.

2. The Seller reserves the right to change or update these Regulations for important reasons, which are understood as:

  1. change of legal regulations;

  2. adjustment of the content of the Regulations to the decisions of state or European authorities;

  3. updating the data identifying the Seller, including registration or contact details;

  4. changes in payment and delivery methods;

  5. change in the scope, methods, or conditions of providing electronic services by the Seller in the form of introducing new, changing, or withdrawing existing functionalities or services available through the Store, including technological and technical changes;

  6. business changes;

  7. the need for editorial changes such as correcting typos, ambiguities, or errors;

  8. introducing improvements, increasing the readability of the Regulations, or improving the convenience of using the services;

  9. counteracting abuses.

3. The Seller informs Customers who have concluded continuous contracts based on the Regulations about the change of the Regulations at least 14 days in advance by placing the new version of the regulations on the Store's page and appropriate information about the change via electronic mail.

4. In case of concluding continuous contracts based on the Regulations, the changed regulations bind the Customer if they have been properly notified of the introduced changes and the Customer has not terminated the concluded contract within 14 calendar days from the date of notification. For Sales Contracts concluded before the day the new version of the Regulations enters into force, the then-applicable Regulations apply.

5. In matters not regulated in the Regulations, the applicable provisions of Polish law apply, including in particular the Civil Code, the Act on Providing Services by Electronic Means, and other relevant provisions of generally applicable law.

6. The Regulations in their current version are effective from June 1, 2025.